Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction. Key-result areas: - Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web. - Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction. - Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location. - Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park. - Maximize profit by offering services and ancillary products to Customers. - Management of daily branch petty cash (if required). Educational Background: High School Graduation or University education. Professional Experience: Previous sales and customer service experience. Knowledge: - Fluent Level of English ( second language) - Microsoft Office - Full Driving License Skills & Competencies: - Excellent organizational and time management skills - To be proactive - Problem solving - Effective Communication - Ability to work well as a team with 100% customer focus - Selling proposition - Ability to work in a fast work environment with a variety of tasks - Ability to demonstrate professionalism, enthusiasm, and outstanding communication - Enthusiastic, flexible and positive attitude towards selling. - Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures. - Flexibility to work days, nights, weekends and on bank holidays