Descrizione dell’offerta di lavoro
Job ID : 3153118 | Amazon Data Services, Inc.
This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24 / 7, and this role will operate on a night shift schedule that is subject to adjustment to meet operational demands.
Key Job Responsibilities
* Prioritize and assign trouble tickets to data center technicians and operators
* Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
* Develop Career Paths for employees and make updates in internal tools
* Recruit and train data technicians to ensure appropriate staffing levels
* Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24 / 7 shift arrangement and hardware logistics
* Fast learn or act as the subject matter expert across all aspects in data center operations
* Ensure all operational KPIs and metrics are being measured and met
* Inspire and guide improvement in team process, technology innovation and automation
* Manage Large‑Scale Events (outages) and act as the call leader
* Manage and improve the work‑flows and throughput for data center operations
* Recommend, document and oversee policies and procedures to meet industry best practices and required SLAs
* Maintain the on‑call schedule, coordinating absences and vacations
* Be passionate about the quality and quantity of services being provided, and continuously strive to improve the Customer Experience
A Day in the Life
Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
Basic Qualifications
* 2+ years of data center, network engineering, and / or systems engineering experience
* 2+ years of experience managing people in a technical environment
Preferred Qualifications
* 2+ years of computer hardware experience, including troubleshooting and repairing experience
* Experience in technical writing in a relevant field
* Certifications in a relevant field (CCENT, Network+, CCNA)
* Behavioral interviewing and hiring experience
* Ability to work on a flexible schedule including days, nights, and / or weekends
USA, AZ, Avondale - $78,400.00 - $137,300.00 USD annually
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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