Posizione
La posizione è aperta all’interno del team di Generali Italia. Il candidato farà parte del team di Quality Management del Global Command Center (GCC), all’interno della divisione GOSP Infrastructure Operation.
Responsabilità
- Process analysis, design and reporting:
- Analyze, define, document and deploy process rules, procedures, KPIs (efficacy, efficiency, quality of execution) on IT Service Management processes
- Design and implement reports (KPIs volumes and trends, …) and dashboards (online/offline)
- Build effective presentation decks for GOSP C-level Leadership
- Continuous improvement:
- Analyze and document data and KPIs trends, defining the needed corrective actions, eventually identifying AIOps requirements
- Develop business cases for the identified corrective actions and initiate related projects, as needed
- Define, manage and maintain the improvements’ action plans with all the stakeholders involved, eventually escalating activities to the appropriate leadership levels
- Organize improvements plan review, document action plans status reporting
- Communication management:
- Define and maintain the GCC communication plan, regarding GCC department updates impacting other stakeholders
- Define and deploy internal training and awareness sessions as part of the GCC communication plan or as part of the identified improvement actions involving other stakeholders
Qualifiche richieste
- Proactive, autonomous and driving approach
- Extensive experience in IT Operation Service Management with a large knowledge of related IT Service Management practices, specifically as Incident Coordinator and Problem Owner. Experience in Major Incident coordination or Crisis management would be a plus
- IT Technical Operation and development background
- Strong attitude to define fact‑based improvements, both on processes and technologies
- Ability to define and implement reports, define and monitor KPIs and identify needed improvements
- Multiyear experience in managing projects
- Fluent in English (B2 minimum required)
- Outstanding communication and presentation skills
- Expert in IT Service Management and Project Management
- Expert in creating reporting and PowerPoint deck for C‑level
- Proficient in data reporting implementation and data analysis tools
- Proficient in productivity and collaboration tools
- Very good knowledge of IT systems and networks architectures and operation
- Available to work remotely with colleagues distributed across Europe
Località
Questa possibilità è disponibile nelle seguenti città: Milano, Mogliano Veneto, Roma.
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