Salary and Compensation
Our total rewards package includes competitive base salary, as well as performance-based incentive pay. Employees on sales plans earn a quota-based incentive, with 75% of the target paid for each 1% of revenue attainment up to 50%, and 1.5% of the target paid for each 1% between 50% and 75%. Incentive rates increase to 1% of the target for each 1% of attainment between 75% and 100%, with no cap on incentive compensation once performance exceeds 100%.
Job Description
We are seeking a Customer Experience Manager who will drive the successful adoption and utilization of our technologies and services within customer organizations. This role plays a crucial part in driving value realization and growth, ensuring we deliver customer-aligned outcomes. You will engage with executives and technical partners, understand their business challenges, and develop strategies to enable them.
Key Responsibilities
- Drive adoption of software and services, leading to successful renewals and growth
- Develop and maintain strong relationships with customers, understanding their business objectives
- Own financials, including services revenue and margin, making strategic financial decisions
- Build and implement Technical Adoption Plans and E2E Customer plans, aligning with customer goals
Required Skills and Qualifications
- Strategic problem solver with a strong background in customer success and technology adoption
- Excellent communication and relationship-building skills
- Ability to handle financials and make strategic investment decisions
- Deep understanding of our technology and industry landscape
Benefits
We offer a comprehensive benefits package, including quality medical, dental, and vision insurance, a 401(k) plan, short and long-term disability coverage, basic life insurance, and numerous wellbeing offerings. We also provide up to twelve paid holidays per calendar year, plus a day off for your birthday.
Why Work With Us
We're committed to creating an inclusive future, where diversity and equality thrive. Our 30 Inclusive Communities bring people together around commonalities or passions, leading the way in fostering a culture of inclusivity. We support the most vulnerable, using technology and actions to make a positive impact on the world.