Customer Support Specialist Role
We are seeking an experienced Customer Support Specialist to join our team. In this role, you will provide exceptional support and assistance to customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
This is a great opportunity to develop your communication skills, technical knowledge, and ability to work effectively under pressure. If you thrive in a fast-paced, customer-centric environment and want to build a world-class service organization, read on.
Main Responsibilities:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements:
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
* Ability to travel up to 15% overnight within territory or locations.
Benefits:
* Proud to work with a community of six fellow Diagnostics Companies at Danaher.
* Flexible working arrangements for eligible roles.
* Enriching careers, no matter the work arrangement.
About Us:
We believe in designing a better, more sustainable workforce. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
Join us today and accelerate the real-life impact of tomorrow's science and technology.