Make your mark for patients
To strengthen our Insights to Impact & Go-to-Market we are looking for a talented profile to fill the position of: Operations Manager – Milan, Italy for a 2-year engagement as an external contractor.
About The Role
As the Operations Manager Italy, you will act as the key interface between the European Operation Strategy Team and the Italian Business Units. You will lead the local execution of the global Operational Manager (OM) roadmap and own the Omnichannel Cycle Planning (OCCP) process for Italy. You will be responsible for onboarding, data ownership, and the continuous improvement of operational tools and processes, including the Veeva CRM “ORBIT” platform and the Digital Assistant.
Who You’ll Work With
You will be part of the European Operations team, collaborating with Operations Managers across different markets. You will work closely with local commercial, medical, access, and back-office teams, as well as IT and external vendors. You will also represent Italy in global OCCP and I2I initiatives, ensuring local needs are reflected in global developments.
What You’ll Do
* Represent Italy in EU I2I G2M team and align local operational strategy.
* Own and develop the OCCP process, including training, support, and stakeholder alignment.
* Lead onboarding for field and office teams on operations tools and processes.
* Ensure data quality and ownership in ORBIT across all relevant operational datasets.
* Maintain and enhance the Digital Assistant and provide 2nd-level support for ORBIT/Qlik.
* Drive adoption of innovative solutions and lead the Operations Champions Exchange
Interested? For this role we’re looking for the following education, experience, and skills.
* Bachelor’s degree required; Master’s degree preferred.
* Strong analytical skills and ability to consolidate and interpret large data sets.
* Demonstrated project management skills (planning, prioritization, time management).
* Hands-on experience with CRM systems, ideally Veeva ORBIT.
* Excellent communication and presentation skills in Italian and English.
* Proficiency in MS Office, especially Excel; digital and IT-savvy.
* Experience in delivering software training to stakeholder-facing employees.
* Strong problem-solving mindset and ability to work in both local and global teams.
This role will close for applications in two weeks
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.