A Solution Deployment Manager leverages skills in Project Management and Business Analysis, ensuring that Enterprise customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo. Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.
Responsibilities
Deal with customers from different countries, managing multiple projects concurrently.
Consult and work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
Facilitate the development of functional/technical specifications to meet client's functional, enhancement, and integration requirements during implementation.
Prevent, identify, quantify, and communicate risks internally and externally.
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets.
Requirements
Fluent in Italian and/or French both written and spoken
Fluency in English both written and spoken.
Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.
Experience in HR/E-Learning/Learning Management industry is preferred.
General knowledge of ETL (Extract Load and Transform) style data migration services, programming languages and specific experience with REST Webservices.
Great understanding of consulting processes and software implementation.
A natural inclination to resolve customer problems and help them be highly successful.
Ability to travel as required.
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you're interested in.
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