We are looking for a committed and detail-oriented Front Office Agent to join our team at the brand-new Hampton by Hilton Venice Isola Nuova.
Position Overview:
As a Front Office Agent, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and comfortable. You will handle check-ins and check-outs, manage reservations, and provide information about the hotel and local area. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.
Key Responsibilities:
* Greet and welcome guests upon arrival, providing a friendly and professional first impression.
* Manage the check-in and check-out process efficiently and accurately.
* Handle guest inquiries and requests in person and over the phone.
* Manage reservations, including modifications and cancellations, using the hotel’s property management system.
* Provide information about hotel services, amenities, and local attractions.
* Address guest complaints and concerns promptly and professionally.
* Maintain a clean and organized front desk area.
* Collaborate with other hotel departments to ensure a seamless guest experience.
* Perform administrative tasks as needed, including billing and cash handling.
Qualifications:
* High school diploma or equivalent; hospitality or related field education is a plus.
* Previous experience in a front office or customer service role, preferably in a hotel setting.
* Strong communication and interpersonal skills.
* Proficient in computer skills and experience with property management systems (PMS) is preferred.
* Ability to work flexible hours, including weekends, holidays, and overnight shifts.
* Excellent problem-solving skills and attention to detail.
* A positive attitude and a passion for hospitality.
* Good communication skills in Italian and English, other languages is a plus
We offer:
* Opportunities for professional growth and career advancement within a leading hotel brand.
* A supportive and collaborative work environment that values innovation and teamwork.
* Comprehensive training and development programs.
* A chance to make a significant impact in a brand-new hotel setting.
* Discounted rates for accommodation and F&B in international branded hotels.
* Staff canteen
* Welfare
The personal data provided will be processed solely for the purpose of personnel selection, in compliance with EU Regulation 2016/679 (GDPR).
The search is open to all candidates, pursuant to Legislative Decree 198/2006 and subsequent amendments and additions. This announcement is in line with our policy of equal opportunities and inclusion.
by helplavoro.it