Powersoft S.p.A. is a multinational group with headquarters in Italy, listed on the Milan Stock Exchange, with over 130 employees. Powersoft is a world leader in the design, manufacture and marketing of products and patented solutions for applications in the field of professional audio such as large international events, concerts, theaters, cinemas, stadiums, airports, stations, and ships.
In line with with the growth and development of the business, we are further expanding our organization by specifically searching for the figure of an After Sales & Customer Care Specialist L. 68/99. The role will report to the Quality & After Sales Manager.
Role
Front office:
Management of customer claims with responsibility for internal direction within the organization for resolution and continuous communication on progress with customers
Management of repair requests and RMA issuance
Social customer care through monitoring and quick responses on social and multimedia channels regarding After Sales issues
Back Office:
Constant monitoring of the progress of open orders, document control, identification, and resolution of problems/complaints
Management of temporary imports
Entry of spare parts orders and monitoring of order processing
Entry of customer billing and shipping data related to the After Sales process
Product registration management
Verification of product warranty extensions
Education: Degree in electronic engineering or technical subjects
Language proficiency: Written and spoken English (must-have)
Experience: at least 3 years in similar roles
Familiarity with working with management systems/ERP/Sales Force
Knowledge of tools: office automation applications (must-have)
Good communication and relationship-building skills with various stakeholders, both internal and external to the organization
Strong organizational skills.
Environment
Pioneer, competent and inspired, creatives and innovators – We are renowned for our technological leadership
Teamwork-oriented, welcoming, and ambitious – we focus on developing one’s potential, and we cherish profound collaborations that allow us to discover new points of view.