_Funzione:_ CUSTOMER SERVICE - Sede:_ Offanengo, Italy - Contratto:_ TEMPORARY Reporting to the Customer Service Manager he/she will be accountable for the following: - To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly - To build, develop and maintain the relationship with customers understanding their needs and problems to ensure a high-quality service - To represent the company in a professional manner during all activities with an outside exposure - To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities. - To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information - To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this - To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing - To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed - To attend meetings with customers and internal meetings and to visit occasionally customers Skills required: - Bachelor’s degree in any discipline preferably Foreign Languages, Economics or Management - Fluent in English is an essential requisite, French or another foreign language are a plus - A small experience will be appreciated either in a similar role or in complex or multinational companies or in a very dynamic environment - IT knowledge: Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.) - Good interpersonal relationship and teamwork - Good communication and ability to synthesize - Effective workload planning, respect of deadlines, ability to define priorities and manage stress - Proactivity, precision and attention to details/numbers - Ability to search for information, flexibility and adaptability, negotiation skills - Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy - Availability to travel occasionally in Italy and abroad Please send your CV in English only.