Google Workspace Administrator & IT Support SpecialistSupport Duration: From 18th May to 5th June 2026Responsibilities
Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applicationsInstall, configure, maintain, and troubleshoot desktop systems, software, and hardware componentsHandle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applicationsCoordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalationsManage EUC (End User Computing) operations including IMAC activities and device lifecycle managementPerform laptop and desktop imaging, OS deployment, patching, and software installationsInstall, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systemsProvide VIP/Executive support with high-priority incident handling and quick resolutionManage AV and conference room technologies including meeting room setup and troubleshootingSupport Active Directory, user account management, access permissions, and authentication issuesTroubleshoot network connectivity issues including LAN, Wi‐Fi, VPN, DHCP, and DNSCoordinate with backend infrastructure, server, and application teams for issue resolutionProvide Hands & Feet support for Network, Server, Storage, and Data Center environmentsPerform server mounting, rack, and stack activities, cable management, device reboot, and console connectivitySupport shared/network printers and enterprise compliance software installation and troubleshootingMaintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutionsSupport after‐hours activities, meetings, migrations, and critical business events when requiredEnsure SLA compliance and maintain strong communication with users, vendors, and stakeholders
Desired Skills
Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)Experience with server hardware, rack labelling, cabling, and physical infrastructure supportKnowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management toolsExperience with ServiceNow ticketing and ITIL‐based support environmentsAbility to coordinate with vendors and backend teams for enterprise‐level incident management
Additional Requirements The backfill role requires onsite presence when the primary engineer is on leave or vacation; advance notice will be provided whenever presence is requiredThis is a long‐term contract position
Seniority Level
Associate
Employment Type
Contract
Job Function
Information TechnologyIT Services and IT Consulting