PstrongJoin the Merlin Entertainments Digital Data Team – where technology, data, and digital innovation meet magic! /strong /ppbr/ppAt Merlin Entertainments, we're transforming the entertainment and hospitality industries through superb digital experiences. /ppbr/ppOur Digital Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business. /ppbr/ppWe’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide. /ppbr/ppWorking with us means you could be pushing rollercoasters to new heights, safeguarding sea life through optimised infrastructure, creating captivating mobile app and in-park interactions, improving global operations, or directly supporting guests by keeping attractions running smoothly. /ppbr/ppIf you're a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we'd love to hear from you! /ppbr/ppThe ROC Operations Analyst is responsible for providing first-class digital and data service delivery, ensuring operational continuity and resolving technical issues across their assigned area. /ppbr/ppWhat you'll need: /ppbr/pulliMinimum 1+ years of experience in IT support or a similar role /liliStrong communications skills in both Italian and English /liliStrong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure /liliA Bachelor degree in Computer Science or IT / technical related field /liliExperience in troubleshooting and resolving technical issues in a timely manner /liliStrong knowledge of IT systems and tools to resolve a wide range of technical issues /li /ulpbr/ppWhat you'll be doing: /ppbr/pulliActs as the first point of contact for technical support /liliManaging service requests in a timely and prioritised way /liliContributing to the successful implementation of IT projects /liliAbility to learn technical aspects quickly whilst demonstrating excellent problem-solving skills /liliCommitment to delivering exceptional customer service /li /ul