PpJoin to apply for the bService Specialist /b role at bVolkswagen Financial Services | Italy /b /p pHe/She contributes to ensuring the efficiency of the long-term rental and fleet management fleet through the affiliated network during the contractual period. Responsibilities include managing damage repair and services, monitoring the timing and costs of interventions. He/She liaises with repairers to resolve repair issues and report service disruptions in the assistance network. He/She supports internal clients on technical and service delivery issues. Additionally, He/she collaborates with the operations center to report disruptions in roadside assistance and ensure the expected service levels. He/she also evaluates contractual exclusions to be applied to customers. /p ul liVerify the actual fault of the car and the need for scheduled maintenance through remote documentation review. /li liEnsure the accuracy of cost estimates to confirm that service center quotes align with manufacturer guidelines and repair techniques. /li liManage requests within specified timelines and provide repairers with authorization numbers for payment and invoice issuance. /li liEvaluate total loss scenarios for excessive cost and approve contract closure. /li liDetermine and confirm the application of contractual exclusions. /li liVerify reimbursements for customer-prepaid costs. /li liHandle complaints within the assigned area of responsibility. /li liReport dealers not adhering to economic and service management conditions. /li liAuthorize credit notes following justified disputes regarding repairs. /li liExercise decision‑making autonomy within specified timelines and according to the role, function, and profile assigned by the management. /li /ul h3Competences /h3 ul liGood understanding of bodywork repair techniques and execution times. /li liAbility to comprehend and generate repair quotes and cost estimates. /li liGood knowledge of key MS Office tools and estimation software. /li liGood understanding of mechanical repair techniques and execution times, coupled with energy, teamwork, and flexibility. /li /ul h3Seniority level /h3 ul liEntry level /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liAdministrative and Customer Service /li /ul h3Industries /h3 ul liMotor Vehicle Manufacturing and Financial Services /li /ul pGet notified about new Service Specialist jobs in bMilan, Lombardy, Italy /b. /p /p #J-18808-Ljbffr