We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. You'll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.
Key Responsibilities
* Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
* Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
* Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
* Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
* Respond to support tickets and requests within agreed service levels using internal help desk tools.
* Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
* Maintain and update system documentation, asset inventory, and user access records.
* Assist in managing IT-related projects and participate in improvement initiatives.
* Communicate clearly with technical and non-technical users, providing guidance and status updates.
* Participate in global on-call rotations, including coverage during weekends and holidays.
REQUIREMENTS
* English Proficiency: Excellent verbal and written communication skills –must.
* Experience: Minimum 3 years in an IT support role, preferably within a tech-driven company –must.
* Operating Systems: Solid troubleshooting skills for Windows, macOS, Android, and iOS.
* Networking: Understanding of fundamental network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
* Cloud & SaaS: Hands-on experience with Microsoft 365, Intune, Azure, and Jamf Pro.
* Networking Hardware: Familiarity with managing office IT infrastructure (switches, access points, firewalls).
* Cybersecurity: Awareness of security best practices (e.g., MFA, threat prevention).
* Soft Skills: Strong problem-solving abilities, proactive mindset, and a passion for learning and collaboration.
ABOUT WEBBING
Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.
As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.
WHAT WE OFFER
* An exciting and challenging workplace with great skill and knowledge development opportunities.
* The opportunity to join a team of highly professional specialists in an international environment.
* The opportunity for professional development within a reputable international innovative and growing company.
* 200 EURO monthly Wolt food allowance
* Medical insurance
* Free mobile services with Tele2
* Car parking spot
* Team events
* If you feel that your experience and personality match the position, we look forward to seeing your resume.
#J-18808-Ljbffr