Program Manager- Amazon Now Central Operations (CO), RoW APEX About the role: As a Program Manager, you will be responsible for overseeing real‑time monitoring of logistics operations, ensuring smooth order fulfillment, and driving efficiency improvements in the supply chain. You will work closely with cross‑functional teams, including darkstore operations, last‑mile delivery, Tech, and customer support, to optimize operations and improve key performance metrics. Key Job Responsibilities Central Operations & Real Time Monitoring Manage and oversee the real‑time tracking and monitoring of Dark store operations and last‑mile deliveries Develop a proactive alert mechanism to identify bottlenecks in the process and resolve escalations swiftly Ensure adherence to SLA commitments for order fulfillment, delivery timelines, and customer satisfaction Utilize / develop dashboards and perform analytics to monitor order flow, logistics efficiency, and exception management Process Optimization & Performance Improvement Analyze delivery performance trends, including on‑time delivery, failed deliveries, and route optimizations, and recommend configuration changes Coordinate with darkstore operations and last‑mile partner teams to reduce delays, optimize rider allocation, and improve vehicle utilization Develop and implement SOPs and automation solutions to enhance operational efficiency and reduce manual interventions Identify and drive cost‑saving initiatives to improve operational margins without compromising service levels Stakeholder Management & Coordination Collaborate with hubs, darkstores, delivery partners, and customer support teams to ensure seamless execution Coordinate with tech and product teams to enhance control tower visibility, data accuracy, and predictive analytics Act as a central point of contact for escalations, ensuring quick resolutions for service disruptions Maintain strong relationships with 3PL partners and fleet teams to optimize delivery performance Basic Qualifications 2 years of program or project management experience Bachelor's degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience owning/driving roadmap strategy and definition Experience in process automation, workflow optimization, and logistics tech platforms Excellent problem‑solving skills with the ability to work in a fast‑paced, high‑growth environment Strong communication and stakeholder management abilities Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement documents Prior experience in quick commerce, logistics startup, or hyperlocal deliveries Knowledge of geo mapping, route optimization, and fulfillment strategies Experience working with 3PL vendors and delivery fleet partners Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr