In the role of Assistant Reception Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key leader within our Front Office department. You will support the Reception Manager in guiding the team, ensuring seamless daily operations, and upholding the highest standards of guest service from arrival to departure. If you are a dedicated hospitality professional ready to take the next step in leadership, is your moment.
Primary Responsibilities
* Supervising the daily operations of the Front Desk, including check-in, check-out, and guest services.
* Training, mentoring, and motivating the Front Desk Agents and operational team.
* Assisting with staff scheduling and performance management.
* Handling escalated guest inquiries and resolving any issues or complaints with professionalism and empathy.
* Overseeing VIP guest arrivals, ensuring all special requests are met.
* Acting as Manager on Duty for the hotel as required.
* Collaborating with other departments (Housekeeping, F&B, Concierge) to ensure a cohesive guest experience.
Requirements
What You Bring:
* Significant experience in a Front Office supervisory or junior management role within a 5-star luxury hotel.
* Strong leadership, coaching, and interpersonal skills.
* In-depth knowledge of hotel Property Management Systems (PMS).
* Exceptional problem-solving skills and the ability to remain calm under pressure.
* Fluent in Italian and English (both written and spoken). Additional languages are a strong advantage.
* Impeccable personal presentation and a passion for delivering outstanding service.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* contratto stagionale in linea con il "C.C.N.L. Settore Turismo - Federalberghi."
* Corporate Welfare provided.
* Team social events.
* Meals provided at our staff canteen during working hours.
* A unique opportunity to gain experience in a world-class luxury environment.
* Participation in the hotel's training and development programs.
About Us
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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