OverviewPlease note that this position could be based in any Amazon Operations center across Italy, depending on availability and business needs. Location preferences will be checked during the recruitment process. Please note that the role is an on-site one. Relocation support will be provided as needed.When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.Key Job ResponsibilitiesPromote a culture of safety and wellbeingAnalyse and implement corrective actions to keep quality and productivity consistently high, and business objectives met across all shiftsSupport and lead a team and handle administrative work while building and supporting a strong team cultureAnalyse performance and suggest process improvements to optimise work and improve customer serviceCollaborate with other managers to standardise shift processesA Day in the LifeYou’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as