Ph3Customer Implementation Specialist - Hospitality Tech (M/F/NB) /h3 pJoin D‑EDGE Hospitality Solutions as a Customer Implementation Specialist. In this role you’ll ensure the successful activation of our product suite, delivering engaging training sessions and acting as the first point of contact after the Sales Manager. /p h3Who We Are /h3 pD‑EDGE is the leading European hotel distribution technology provider and part of the Accor group. We support more than 18,000 hotels globally with cloud‑based e‑commerce solutions, localised support, and a worldwide partner network. /p h3Your Scope /h3 ul liActivate and configure products included in the contract for new hotels. /li liFollow established onboarding processes and SLAs. /li liTrack activation tasks and status in Salesforce CRM. /li liLog support tickets for any issues encountered during implementation. /li liProvide online or on‑site training sessions. /li liStay current with product and feature updates. /li liWork closely with Account Managers to understand and analyse the customer’s needs. /li /ul h3What You’ll Be Doing /h3 ul liSet‑up products as per contract. /li liEnsure smooth implementation for new hotels. /li liRecord and update all tasks and status into Salesforce. /li liLog tickets for any implementation issues. /li liKeep up‑to‑date with product updates. /li liManage training (online or on‑site). /li /ul h3What You’ve Got /h3 ul liPrevious experience in a customer‑facing or implementation role within hospitality. /li liExperience in a B2B technology company or hotel sector. /li liKnowledge of Hospitality, GDS, or OTA environments. /li liStrong analytical and detail‑oriented skills. /li liSolid problem‑solving abilities. /li liTeam‑player mindset. /li liStrong project‑management skills. /li liExcellent communication and writing skills. /li liNative (or fluent) Italian and fluent in English. /li /ul h3Why You’ll Love Us /h3 ul liRemote‑friendly: 2 days in the office per week. /li liMeal vouchers and health insurance. /li liAccor Employee Card – discount on hotel bookings. /li li12 days per year for NGO projects. /li liCareer development and internal mobility opportunities. /li /ul h3Recruitment Process /h3 ol liTelephone interview with Talent Acquisition Team (~30 minutes). /li liFirst interview with Erica De Vecchi, Onboarding Team Leader – discussion of background, motivations, role responsibilities, and technical ecosystem (~60 minutes). /li liFinal interview with Eliana Gazzetta, Global Head of Onboarding – culture fit (~45 minutes). /li /ol pPlease note that the position is based in Mestre and requires office presence 2 or 3 days per week. /p pWe will be asking for work references. /p pD‑EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy. /p pWe welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status. /p h3Seniority Level /h3 pEntry level /p h3Employment Type /h3 pContract /p h3Job Function /h3 pOther /p h3Industries /h3 pHospitality /p h3Location /h3 pMestre, Veneto, Italy /p h3Contact /h3 pGet notified about new Customer Implementation Specialist jobs in Mestre, Veneto, Italy. /p /p #J-18808-Ljbffr