Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for upcoming vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure TRICARE-eligible beneficiaries receive the healthcare services and support they need.
What You'll Do :
1. Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
2. Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
3. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
4. Claims Assistance: Provide basic claims status updates and support.
5. Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre/separation/retirement.
6. Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
7. Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues for proper resolution.
8. Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality, and properly handle Protected Health Information (PHI). Complete Leidos and other required training courses on time.
9. Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned.
Basic Qualifications :
* Education: Bachelor's degree in a related field OR Associate's degree in a related field plus 4 years of specialized experience OR Major certification in a related field plus 4 years of specialized experience OR High school diploma plus 8 years of specialized experience.
* SOFA / Command Sponsored status (as a dependent of an Active Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD).
* Must have a Missione Visa and Soggiorno permit.
* Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position Tier 1).
* 3 years of customer service experience.
* Fluent in English with strong written and oral communication skills.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Ability to communicate tactfully both in person and over the phone.
* Self-starter able to work independently with minimal supervision.
* Strong organizational, time management, and multitasking abilities.
* High attention to detail.
Preferred Qualifications :
* Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
* Work experience in areas such as U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis/civilian healthcare systems medical claims.
SALARY : The annual salary for this position is $32,000, and the program is not able to negotiate that.
Original Posting :
For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates this job requisition will remain open for at least 3 days, with an expected close date no earlier than 3 days after the original posting date.
Pay Range :
$30,550.00 - $55,225.00
The Leidos pay range is a general guideline only and not a guarantee of salary. Additional factors considered in extending an offer include responsibilities, education, experience, skills, internal equity, market data, bargaining agreements, or applicable laws.
Required Experience : Unclear Seniority.
Key Skills : Data Entry, Deputy, Drafting, Hibernate, Administration Support, ActiveX.
Employment Type : Full-Time
Experience : Years
Vacancy : 1
Monthly Salary: $30,550 - $55,225
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