TextYess builds AI agents for eCommerce. For thousands of years, commerce was human. Merchantsknew their customers, understood their needs, andbuilt trust throughreal conversations. Then came the internet, andwe tradedhumanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you. TextYess is here to restore what was lost. We build AI agents that bring back thepersonal, conversational shopping experience, but atinfinite scale. Through WhatsApp and messaging apps, we help brands sell through tailored, real-time conversations that feel natural, helpful, and human. We're not just automating commerce.We're making it human again. We work with top brands like Ducati, Pittarosso, Piazza Italia, Doppelgänger, we recently closed a €2.4M seed round, andwe're just getting started. The role: We’re looking for anEnterprise Customer Success Managerto own and grow our relationships with Enterprise clients. You’ll be the main point of contact for some of our most strategic customers, ensuring they get continuous value from TextYess, achieve measurable ROI, and expand their usage over time. This is a high-impact role at the intersection of product, sales, and success, with the opportunity to help shape our Enterprise Customer Success function from the ground up. Own retention and expansion for Enterprise accounts. Ensure Enterprise customers achieve measurable ROI and long-term success with TextYess. Act as the strategic owner of a small number of high-impact accounts. What you'll work on: Lead structured onboarding for Enterprise clients, ensuring fast time-to-value. Proactively monitor customer health and act early to prevent churn. Become a deep product expert and help customers get the most out of TextYess’ features. Identify expansion and upsell opportunities, collaborating closely with the sales team. Gather customer feedback and translate insights into actionable input for product and engineering. Cre