Service Delivery Manager Southern Europe – responsible for ensuring high‐quality service delivery to customers in the aftermarket and support of service activities.ResponsibilitiesPrioritize and track all open cases, ensuring required response and resolution times are met.Document customer problems and forward them to remote teams.Order spare parts as required and monitor punctual delivery.Quotations and follow‐up with customers to secure timely orders when intervention is not covered by contract or guarantee.Coordinate appointment scheduling with customers, aligning with spare‐part delivery and dispatching field service engineers (FSEs).Track execution and ensure hand‐offs are completed on time and without delay.Optimize FSE scheduling to reduce travel time and assign staff based on skill sets.Work closely with the service sales team to generate potential orders for service products, including service contracts.Identify improvement and optimization opportunities with service teams, implementing continuous‐improvement projects to achieve agreed KPIs.Review case documentation regularly, identify deficiencies, discuss needs, and pursue improvements.Lead the team – planning, leadership, promotion, and evaluation.QualificationsDegree focused on business administration or related field.Several years of professional experience in customer service, customer support, or back‐office operations.Few years of people‐management experience.Fluent in English; for Italy applicants also fluent Italian; for France applicants fluent French. Advanced French or Italian is a plus.Strong planning, organization and decision‐making skills.Experience with CRM and ERP systems; SAP and SFDC experienceis a plus.Benefits include a comprehensive package of health‐care benefits, paid time off, remote‐work eligibility and bonus/incentive pay. The role is fully on‐site (office 5 days/week). The position is located in either Nanterre (Paris‐France) or Buccinasco (Milan LMS).#J-18808-Ljbffr