We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.
The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.
The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.
Schedule:
Every Saturday and Sunday
From 9:00 a.M. to 11:00 p.M. (CET)
Key Responsibilities
- Manage guest messages via PMS and WhatsApp
- Assist guests during check-in and check-out processes
- Respond promptly and professionally to guest inquiries
- Follow established procedures and communication templates
- Ensure a smooth and positive guest experience
Required Skills & Expertise
- Customer Support
- Hospitality & Tourism
- Short-Term Rental Operations
- Fluency in Italian and English (written and spoken)
- Excellent communication and time management skills
- Strong familiarity with digital tools and online platforms
- Ability to work independently in a full-remote environment
Apply now!