General Manager - Hospitality
Italy - Rome
JOB SCOPE
To manage within the company's policies and procedures to ensure guest experience satisfaction, profit maximization and strong commercial performance. Liaise with external parties to market and develop company business opportunities. Ensure the improvement and implementation of enhanced services and operational policies. Provide overall leadership; recognize and motivate team members.
Drive business growth, profitability, and turnaround initiatives for the Italy market.
JOB RESPONSIBILITIES
- Work closely with Vice President to establish and ensure adherence to core work processes that drive business innovation, enhance brand differentiation and foster market development - Lead and manage the country team to ensure that business unit operations and Company service standards are adhered to - Oversee upcoming projects of operating new businesses to ensure successful delivery within timeline and approved budget - Focus on revenue growth, maximize financial performance and implement cost control measures effectively and continually - Be responsible for improvements and/or implementation of new services and operational policies - Take initiative to identify areas for improvement to enhance guest satisfaction and service quality - Forge strong relationships with corporate clients and airlines for business development - Liaise with external parties including airport authorities on new lounge opportunities - Monitor and report on market activities and raise the profile of the Company through networking and business development - Full P&L; ownership and accountability for the Italy market - Drive revenue growth through strong commercial strategy and execution - Identify and execute turnaround initiatives for underperforming or loss-making outlets - Lead sales, partnerships, and business development initiatives across the country - Improve profitability through cost optimization and revenue enhancement strategies - Strong cross-functional collaboration across Finance, Operations, Culinary (F&B;), and HR to ensure smooth lounge operations and commercial performance.
JOB REQUIREMENTS
- Bachelor degree in hospitality or business administration related discipline - Minimum 15 years of relevant experience in hospitality industry of which 10 years at senior management level; experience in F&B; and lounge management is a definite advantage - Good knowledge of international lounge business and sound financial management ability with excellent time management skills - Strong commercial acumen with proven experience in driving revenue growth and business performance - Demonstrated experience in full P&L; management and financial accountability - Proven track record in turnaround situations, improving performance in underperforming or loss-making markets (highly preferred) - Excellent analytical skills in guiding insight synthesis and identifying opportunities - Strong managerial ability especially in coaching, team development, cross-team cooperation and project management - Excellent command of both spoken and written English.