We are looking for a Web Operations Specialist (German-English) to ensure the smooth operation, performance, and functionality of web‑based platforms and services. This role involves troubleshooting website issues, assisting customers with web‑related inquiries, and optimizing web operations to enhance user experience. The ideal candidate has a strong understanding of website management, digital platforms, and customer service best practices.
Key Responsibilities
* Provide bilingual customer support in German and English for web‑related issues, including website navigation, account access, and technical troubleshooting.
* Monitor website performance, uptime, and security, ensuring seamless user experiences.
* Assist customers in troubleshooting login issues, payment processing errors, and other web‑based technical concerns.
* Collaborate with developers and IT teams to resolve website bugs, outages, and performance issues.
* Support content updates, website enhancements, and testing of new features.
* Educate customers on web functionalities, account settings, and digital services.
* Maintain accurate records of customer interactions, issues, and resolutions.
* Stay up to date with web technologies, SEO best practices, and digital trends.
Requirements
* Education: High school diploma or equivalent.
* Experience: Previous experience in web operations, customer support, or IT helpdesk preferred.
* Languages: Fluency in German and English is required.
* Skills:
o Basic understanding of web technologies, CMS platforms, and troubleshooting tools.
o Strong communication skills with the ability to explain technical information clearly.
o Experience in website performance monitoring, issue resolution, and customer support.
o Problem‑solving mindset with attention to detail.
o Ability to work in a fast‑paced environment, handling multiple customer inquiries.
* Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits
* Competitive salary and benefits package.
* Career growth opportunities in web operations and digital customer support.
* A dynamic and collaborative work environment.
* Professional development programs in website management and customer service.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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