SENIOR RECEPTIONISTRome, Italy (On-site)JOB PROFILEROMEABOUT KERTEN HOSPITALITYKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for forward-thinking investors, with a strong commitment to sustainability. KH develops ecosystem-driven destinations through partnerships across Food & Beverage, Retail, Entertainment, Art, and Wellness sectors.ABOUT THE PROPERTYCloud 7 RomeLocated in the heart of Rome, between Via del Corso and Via di Pietra, Cloud 7 Rome is a boutique hotel with 37 rooms, offering an immersive experience inspired by the authentic Roman dolce vita. The hotel features breakfast service, bar, and quick lunch, delivering a vibrant and lifestyle-driven guest experience.ABOUT THE ROLEReporting to: Receptionist Manager and Front Office ManagerLocation: Rome, ItalyThe Senior Receptionist is an experienced Front Office professional responsible for delivering exceptional guest service while ensuring smooth daily reception operations.This role requires a hands-on, proactive individual who can work independently, act as a key point of reference during shifts, and support the Receptionist Manager in overseeing operational flow and service standards. The ideal candidate combines strong technical skills with a natural guest-oriented approach in a boutique hotel environment.JOB DESCRIPTIONKEY RESPONSIBILITIESDeliver an outstanding guest experience from pre-arrival through departure, ensuring personalized and attentive service.Independently manage Front Office operations (check-in, check-out, reservations support, guest assistance).Handle guest requests, complaints, and special requirements with professionalism and efficiency.Support the Receptionist Manager in coordinating daily operations and ensuring service consistency.Ensure effective communication between Front Office and