Why work for IKO?
With over 70 years of experience and multiple sites across the UK, IKO is a family-owned business that’s built on solid values and long-term thinking. We offer practical support, fair opportunities, and a workplace where your contribution matters - whether you’re just starting out or bringing years of experience.
Purpose of role
We’re looking for reliable, hands-on individuals who take pride in their work, show initiative, and bring a positive attitude to the team. If you’re ready to apply your skills and grow within a well-established business, we’d like to hear from you.
Skills/Experience:
* Committed to delivering an exceptional level of customer service
* Experience in construction and/or roofing (desirable)
* High level of accuracy and attention to detail
* Previous experience in customer service roles
* Excellent organisational skills and ability to prioritise workload
* Outstanding written and verbal communication skills
* Strong IT skills, including working knowledge of Microsoft Office
* Ability to work under pressure
* Self-motivated, with the ability to work independently and as part of a team
* Takes ownership of problems and sees them through to resolution
Key Responsibilities:
* Answering telephone calls professionally and courteously
* Processing orders efficiently and accurately
* Managing direct shipments from supplier to customer
* Placing orders with internal/external suppliers and arranging timely deliveries
* Monitoring stock levels in line with customer demand and supplier lead times
* Managing customer expectations and proactively communicating any issues related to their order
* Handling invoice queries and raising credit notes when necessary
What You Can Expect
·Generous pension scheme available.
·24 days holiday + bank holidays (rising to service days after 1 and 2 years).
·Healthcare Cash plan (claim back on dental, optical)
·Life Assurance policy
·Continuous development for all staff
·We strive to promote from within and help our team grow into new roles whenever possible
·Cycle to work Scheme
·Free car parking
·Recommend a friend and if they are successful, you receive money
·Local Transport links available
A Place Where Everyone Can Thrive
We welcome applicants from all backgrounds and experiences. We’re committed to creating an inclusive and respectful environment for everyone. If you require any adjustments during the recruitment process, please let us know.
If you’re ready to work hard, feel valued, and build a career you can be proud of, apply now.
Due to the high volume of interest, we’ll be in touch with shortlisted candidates only—but we thank every applicant for considering IKO.