Job ID: 10406453 | Souq.com for E-Commerce LLC - G32
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.
Key job responsibilities
* Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
* Communicate with customers using verbal and written communication methods, ensuring accuracy and concision
* Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
* Be aware of and adhere to applicable company policies when dealing with customer interactions
* Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
* Maintain knowledge of resources and operational procedures
* Collaborate with team members to strive for continuous improvement
* Work independently on projects or tasks to identify and resolve issues
A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Basic Qualifications
* 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
* High school or equivalent diploma
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* Advanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR)
Preferred Qualifications
* Relevant experience in analysing data and creating reports
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: November 25, 2025 (Updated 2 days ago)
Posted: April 7, 2026 (Updated 6 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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