PpJoin the Jet2holidays Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers. We have a fantastic opportunity to join Jet2holidays as a Resort Manager in Sardinia. As a Resort Manager you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Customer Helper - Representatives, a Team Leader, manage operations at the resort and airport, and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans. /p pWhat can we offer you? /p pWe offer our valued colleagues a range of benefits including: /p ul liLocal employment contract /li liCompetitive salary, with annual pay review /li liDiscretionary management bonus scheme /li liMonthly Car Allowance /li liCoaching, development career progression across Jet2.com Jet2holidays /li li39 days holiday entitlement per annum (including Public Holidays) /li liRecommend a Friend bonus scheme /li /ul pWhat will you do in the role? /p pReporting into the Destination Manager who is based remotely, you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Sardinia, producing strong performance and results. /p ul liCollaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met. /li liManage costs and deliver against your budget and customer service metrics. /li liDemonstrate effective leadership and take responsibility for managing all operational disruption, including crisis situations, flight programme delays and customer escalations. /li liBe present for your team and manage their performance by hosting scheduled in-person virtual team meetings, delivering training to new and existing members of your team holding individual monthly 1‑1 performance and welfare meetings. /li liPropose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge. /li liMonitor, manage and report operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action. /li liLead by example, displaying role‑model behaviours and company values in managing and delivering your operation. /li /ul pWhat will I need? /p pThe ideal candidate will have prior management experience in bHoliday or Cruise Operations /b, with proven ability to blead teams /b, manage bbudgets /b and make critical decisions under tight deadlines. Strong communication and stakeholder management skills are essential; knowledge of Greek language is preferred. IT literacy and the ability to binterpret data and MI /b are required. /p pAs we employ on blocal employment contracts /b, you will already hold the full bright to work documentation /b required for bItaly /b. Due to the level of travel required in the role, you will be required to hold a full and valid bdriving licence /b and have byour own car with appropriate insurance /b. Business travel expenses are reimbursed. /p pApply today to join the bUK’s number One Tour Operator /b! Once your application has been reviewed, our Jet2holidays Talent Acquisition Team will contact you to advise you of next steps. /p pWe look forward to your application the start of your career with Jet2holidays! /p h3Job details /h3 ul liSeniority level: Mid‑Senior level /li liEmployment type: Full‑time /li liJob function: Management and Manufacturing /li liIndustries: Airlines and Aviation /li /ul /p #J-18808-Ljbffr