The Hotel Following two years of extensive renovation the historic Albergo Italia reopens under the new name Le Graal Cortina part of the luxury collection Le Graal This 5 star luxury hotel featuring a contemporary and sophisticated design aims to offer guests a unique and memorable hospitality experience through impeccable empathetic and spontaneous service The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered The primary objective of the team is to excel in every aspect of the guest experience from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services Job Description Our Housekeeper are responsible for cleaning and servicing Guests rooms in order to provide a truly pleasant and comfortable experience They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests queries politely and knowledgeably Our Housekeeper synergically collaborates with the Public spaces attendants HSK porters and Laundry team the Butlers the Front Office and the Maintenance staff under the supervision of the HSK Manager and Assistant HSK Manager Key Responsibilities Clean assigned Guests suites and rooms according to standards established by the Hotel making the bed dusting the room and furniture replenishing guest room and bath amenities and supplies cleaning the floors windows and bathrooms and vacuuming the carpets Restock beverages and food items in the mini bar Whilst cleaning the room verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair Clean corridors and floor public areas around guest rooms assigned Also maintain the cleanliness of HSK offices wardrobes equipment and pantries Keep informed of Hotel products and services knowledge to answer Guests questions Answer all Guests questions requests in a friendly and caring manner take appropriate actions or if needed refer the matters to the Floor supervisors to handle Support Guests when requested i e following the Lost Found procedure Verify the physical status of the linens towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs Write down on their assignment sheets relevant information for record purposes and possible future inquiries At the end of the shift report special attention to Guests unusual situations and incidents that need follow up to ensure consistency and guest satisfaction Clean corridors and floor public areas around guest rooms assigned Also maintain the cleanliness of equipment and pantries Carry out HSK porters services when required e g delivery of linen processing laundry orders Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel Follow Hotel security guidelines and comply with Hotel s health safety and hygiene policies and procedures by helplavoro.it