Arena is the global top of mind brand for swimmers and all who wish to stay active and fit in and by the water. Born of our passion for sports, our innovation, and Italian design, every last detail of our products is conceived to offer the most rewarding user experience in terms of performance, style, comfort and fit, in and by the water
We are looking for a Customer Service Junior to join our team. This role requires not only operational case management but also structured analysis of customer interactions, service workflows, and performance metrics to identify root causes and optimization opportunities. Data interpretation skills, and the ability to connect customer feedback with operational impact are essential for success in this position.
Main activities & accountabilities:
* Constant update of arena information on Amazon portals
* Daily management of order receipt and confirmation for both daily and seasonal orders
* Monitoring of delivery timing to the customers, supported by the Supply Chain team
* Periodic check of stock availability and update of arena catalogue of products to be sold
* Support monitoring in payments receiving
* Control and monitoring of received penalties
* Contribute for returned goods management
Requirements:
* Master Degree in Economics
* Fluent in English, both spoken and written
* Proficiency in MS Office applications, especially MS-Excel
* Propositive attitude and focus on customers
* Systematic approach to problem-solving
* Ability to multi-task and teamwork
* Keen on e-commerce platforms
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Workplace: Tolentino (MC)