PFor a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. /ppbr/ppReporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. /ppbr/ppWhat you will do: /ppbr/pp• Front Desk Operations /pp✓ Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers. /pp✓ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. /pp✓ Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc. /pp✓ Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues. /ppbr/pp• Reservation Operations /pp✓ Manage all incoming reservation requests via phone, email, and online platforms. /pp✓ Ensure accuracy in booking details and guest profiles. /pp✓ Handle special requests and resolve booking issues. /pp✓ Monitor booking trends and adjust availability and rates accordingly. /pp✓ Implement pricing strategies in coordination with the Operations Manager and the Owners. /ppbr/pp•Guest Experience /pp✓ Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction. /pp✓ Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction /pp✓ Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience. /ppbr/pp• Team Leadership: /pp✓ Supervise, Guide and Support all colleagues in the department with their duties. /pp✓ Encourage the sense of teamwork throughout the resort. /pp✓ Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance. /pp✓ To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services. /pp✓ Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. /pp✓ Evaluate colleague’s performance throughout the year. /ppbr/ppWhat we need: /pp• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort. /pp• Strong interpersonal and communication skills. /pp• Perfect standing. /pp• Excellent problem and conflict resolutions skills. /pp• Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc. /pp• Ability to work in a flexible schedule. /pp• Excellent knowledge of English and Italian, both oral and written. /ppbr/ppWhat we offer: /pp• Permanent contract. /pp• Competitive salary. /pp• Full accommodation. /pp• Smart working. /ppbr/ppLocation: Tuscany /p