The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner. Your Role and Responsibilities: Follow the assigned project during the production phases in the company Fab near Milano; Conduct site inspections and final testing to ensure construction compliance with plans and specifications in the production Fab prior shipment to customer site; Disassemble and reassemble the equipment for expedition and installation on customer site; Communicate with customer and prepare the on-site pre-installation activities; Install and qualify the equipment of assigned customer site in a timely and cost-effective manner to achieve tools sign off under supervision of your manager and/or senior peers at our key customer; Perform the basic operational and troubleshooting trainings for customer end users; Taking care of installation, acceptance and service reports and general documentations as required by the company and by the customer; Maintain accurate service logs and enter them in the database; Provide the needed remote and on-site troubleshooting support using advanced root cause finding methodologies; Provide the needed remote and on-site customer/service support during and after the warranty period covered by dedicated service contracts; Travel to assigned customer locations, managing to arrive in a timely manner based on customer location and issue; Provide excellent customer service, listening carefully to customer concerns and addressing internally issues until customer is satisfied; Update and maintain assigned machines per dedicated specifications; Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools; Attend ongoing training events sponsored by company or tools manufacturers to stay up to date on the latest technology and repair options. Requisiti High school technical diploma or equivalent (Electrical/ Mechanical/ Mechatronics); Good knowledge of the English language (written and spoken); Good communication and customer-focused mindset; Understanding of tools and technology needed to complete repairs (Technoprobe provides tools); Travel time availability 50% (per year), max. 1 month in a row; Team working with our service team to improve equipment performances; Ability to work productively with minimal supervision; Collaboration with our global sales, factory support and product technology teams; Communicate new requirements and challenges to our R&D department; Good analytical abilities and experience with data analysis and MS Office software; Enthusiasm, strong motivation, sense of responsibility, spirit of initiative,time management, and problem-solving skills. Preferred: Three years’ experience in hardware support or repair work; Three or more years in a customer-facing role; Familiar with quality management and methods like FMEA, 8D-reports; Ideally experience of semiconductor industry and knowledge of semiconductor processes. J-18808-Ljbffr