PpJoin to apply for the bCloud Solution Architect (CSA) – Cloud AI Apps /b role at bMicrosoft /b. /p pThe Global Customer Success (GCS) organization, within Customer Experience Success, is driving customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long‑term loyalty. /p pAs part of the International Customer Success Organization (iCSU), our mission is to incubate, deliver, and scale world‑class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. /p pJoin our expanding, culturally diverse iCSU team as a Solution Architect (CSA) AI Apps and help build a future where customers turn to us not only for industry‑leading, AI‑enabling data products and services but also for a differentiated and connected customer experience. You will become a member of a passionate, collaborative, and innovative team of experienced CSAs in EMEA, ready to welcome you into the fast‑paced, dynamic era of AI. Our customers are eager for your support to stay at the frontier of AI innovation. /p pWe are looking for a Cloud Solution Architect to help customers bring their AI‑powered applications to production scale on Azure. In this customer‑facing role, you’ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, App Services, GitHub, and data platforms. As part of the Cloud + AI Apps team, you will deliver engagements leveraging existing repeatable IP and execution engines, with accountability for delivery excellence, consumption growth, and successful deployment for customers. You’ll ensure production readiness of mission‑critical workloads and contribute reusable IP that scales impact. You’ll be certified in priority workloads such as Azure AI Foundry, AKS, Cosmos DB, and GitHub, and collaborate with customer executives, developers, and engineers to turn innovation into real‑world outcomes. /p pThis role is flexible in that you can work up to 100% from home. /p pMicrosoft’s mission is to empower every person and organization on the planet to achieve more. We are driven by a growth mindset, innovation, and collaboration to realize shared goals. We value respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive. /p h3Responsibilities /h3 ul liEngage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction. /li liLead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms. /li liOwn the end‑to‑end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM. /li liDrive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities. /li liDeliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. /li liProvide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects. /li liLead the health, resiliency, security, and optimization of mission‑critical workloads, ensuring readiness for production‑scale AI use cases. /li liAct as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers. /li liSupport customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability. /li liMaintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud‑native development trends, while contributing to internal and external technical communities. /li liBe accredited and certified to deliver with advanced and expert‑level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub. /li liDemonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes. /li /ul h3Required Qualifications /h3 ul liBachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting /li liProven experience architecting and implementing enterprise‑grade cloud‑native solutions with AI capabilities – preferably pre‑existing knowledge of Azure. /li liProven experience implementing cloud‑native applications in Python or .NET with generative AI capabilities. /li liBusiness fluency in English. /li /ul h3Preferred Qualifications /h3 ul liBachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. /li liSolid experience working in a customer‑facing role (e.g., internal and/or external). /li liExperience implementing hands‑on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and/or with Microsoft Teams Extensibility. /li liPassion in accelerated development workflows leveraging AI‑first software development environments (e.g., GitHub Copilot, Cursor, Claude Code). /li liBreadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure, and network design, and subject matter expertise in data analytics and big data processing. /li liTechnical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). /li /ul h3EEO Statement /h3 pMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. /p h3Location /h3 pTrento, Trentino‑Adige, Italy /p /p #J-18808-Ljbffr