Ph3Community Manager – Social Media Moderator /h3 pJoin Arkage (Artattack Group) as a Community Manager – Social Media Moderator. Arkage is a post‑digital agency in Italy focused on blending online and offline experiences. /p h3About the role /h3 pManage and energize the organization’s digital communities on Facebook, Instagram, YouTube, TikTok and other creator/publisher profiles. Build relationships, foster dialogue, and strengthen belonging to the mission through organic and paid initiatives. /p h3Responsibilities /h3 ul liOversee daily moderation of public comments and private messages across platforms. /li liMonitor online conversations to surface trends, sentiment and dialogue opportunities. /li liApply AI tools for listening and analysis to improve effectiveness. /li liUpdate community management guidelines as platforms evolve. /li liActivate comment‑marketing strategies on partner and influencer profiles. /li liWrite captions, titles and descriptions with correct tone and SEO optimisation. /li liIdentify and flag potential ambassadors or spokespeople aligned with the mission. /li /ul h3Who you are /h3 pExperienced in managing and moderating digital communities, ideally in social‑cause or non‑profit settings. Empathetic, relationship‑oriented, with excellent written communication and an authentic, positive approach. Sharp at active listening and translating conversation data into strategic suggestions. Fast problem‑solver able to handle sensitive situations. Skilled with evolving platforms and experimenting with AI for sentiment analysis and content optimisation. /p h3Mandatory Technical Skills /h3 ul liProven daily management and moderation on major social platforms. /li liExcellent command of Italian and consistent tone of voice. /li liActive listening / social listening for sentiment analysis. /li liExperience writing social copy with SEO and engagement focus. /li liFamiliarity with monitoring and analytics tools. /li liInterest or experience using AI tools for listening or content creation. /li /ul h3Nice to Have /h3 ul liQualitative audience mapping and ambassador identification. /li liComment marketing experience for organic reach. /li liUnderstanding of fundraising dynamics. /li liGood knowledge of English. /li liEmployment or collaboration agreement options. /li liSalary and professional category commensurate with experience. /li liCompany welfare benefits (Apple workstation, free coffee water, welcome kit). /li /ul h3Seniority level /h3 pMid‑Senior level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pConsulting / Advertising Services /p h3Location /h3 pRome, Latium, Italy /p /p #J-18808-Ljbffr