Junior Customer Service Specialist - Fixed-term 12-months
At Scalapay, we're shaping aculturewith high standards, independent and critical thought,innovation, ownership, and continuous learning.
We operate in afast-moving, tech-driven environment, and we're looking for people whothrive in change, think boldly, and take initiative.
If you're ready toput your potential to the testin a hiring process designed to spotlight exceptional talent, this is your chance to stand out and growwith one of Europe's most ambitious fintech teams.
#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
THE MISSION
We are looking for a Junior Customer Service Specialist to help us keep growing.
This is a12-month fixed-termposition based inMilan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy.
WHAT YOU WILL DO
Communicate with customers via telephone, email, online chat, or social media
Be a point of reference for the first level agents in case of need
Document personal information to create, update, or adjust customer accounts following strict guidelines
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Interact with the different departments on behalf of the customers
Take the extra mile to engage customers
WHO WE ARE LOOKING FOR
Familiarity with CRM systems and practices
Minimum oftwo years Customer service experienceor the equivalent experience.
Availability to work in shifts
Native or near-native proficiency in Italian (C1-C2)
Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plus
Customer orientation and ability to adapt/respond to different types of characters
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Legal working status in Italy (no sponsorship)
WHY YOU SHOULD JOIN SCALAPAY
A compensation package based on skills and experience - the yearly salary band we have for this position is anOverall Total Earning between 23'000€ and 26'000€
International environment with significant challenges to be met every day
Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
OUR HIRING PROCESS
1) A quick chat with one of our Talent Acquisition team member
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A business case
4) A final chat with Simone, our CEO
Super Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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