PpbJoin Us /b /ppbWork Location: /b Milan, Italy. /ppbWork Model: /b Hybrid. /ppAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. /ph3Role Purpose /h3pWithin Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation maintenance tasks within the RAN 2nd level support team. /ppThe 2nd level support engineer is supposed to trouble‑shoot RAN issues, to apply procedures and changes meant to restore the service, to support remotely field engineer on complex troubleshooting, to manage 3rd level vendors support, to follow‑up problem management with vendors, to execute planned works, including configuration changes or software upgrades on RAN nodes. /ppThe role requires technical expertise on RAN technologies, and at the same time know‑how on processes such as incident management, problem management and change management, as well as knowledge of all security policies concerning user access management, patching and hardening related to RAN nodes. /ph3What You’ll Do /h3ulliTrouble‑shooting issues in RAN technologies /liliService restoration in case of issues /liliPhone support to field engineer /liliManage third parties support sevices /liliExecuting planned works /liliMaintenance windows activities /liliOn call service /li /ulh3Who You Are /h3ulliStrong mobile network architecture knowledge /liliTechnical skills on Huawei RAN Node, RAN Huawei Technology, BSC6910 /liliGood time management and prioritisation /liliKnowledge on incident management, problem management and change management processes /liliAptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge /liliGood interpersonal and communication skills; ability to build trust and rapport /liliExcellent English Language /li /ulh3Not a perfect fit? /h3pWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. /ph3Benefits /h3pWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. /ppBelonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. /ppIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. /ppTogether we can. /p /p #J-18808-Ljbffr