4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do : Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner Build positive and long-lasting relationships with customers Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners Meet team KPIs Stay up-to-date with cutting-edge technology Securely handle customers' sensitive information Apply the latest customer happiness practices What you need to succeed in this role : Fluent German and English skills (C1 for both spoken and written) Minimum of 1 year in customer support Analytical and research skills Ability to understand and empathize with customers' needs and concerns Positive, responsible, and proactive attitude Comfortable working in a fast-paced, ever-changing environment Strong ability to quickly learn and work with multiple software tools and platforms Proven capability to handle a high volume of inquiries and multitask without sacrificing quality Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) Nice to have : Experience with CRM systems Experience in the tourism industry Benefits and Perks : Fully remote work opportunity Inclusive international environment Compensation in USD Bonuses for referring friends Paid intensive training and probation period Work-life balance Responsive management interested in your growth Opportunities for self-development Who we are : SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries, speaking over 60 languages. Since 2010, we've been industry leaders with 8 global hubs, treating our team with care, individual approach, and positive experiences. We welcome diverse backgrounds and invite you to send your CV in English highlighting your skills. Visit us at DISCLAIMER We are a multinational company committed to unbiased hiring. Candidates are evaluated solely on their skills and experience, regardless of race, sex, religion, age, or other protected characteristics. Seniority level : Associate Employment type : Full-time Job function : Customer Service Industries : IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x. Get notified about new Customer Support Consultant jobs in Bergamo, Lombardy, Italy. J-18808-Ljbffr J-18808-Ljbffr