Ph3Who are we? /h3strongAmaris Consulting /strong isan independent technologyconsulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of7,600 people spread across 5 continents and more than 60countries. Our solutions focus on four different Business Lines: Information System Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.brAt Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:brstrongBrief Call /strong: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!brstrongInterviews /strong (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!brstrongCase study /strong: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.brAs you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.brWe look forward to meeting you!h3Job description /h3pJoin our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization. /ppBeing a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients thanks to:br data-end="2426" data-start="2423"Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.br data-end="2592" data-start="2589"Your curiosity and eagerness to learn as we support over 1000 clients from all sectors worldwide. /ph3Your missions /h3ullipManage and coordinate daily IT team operations /p /lilipMonitor service performance and ensure compliance with SLAs /p /lilipCollaborate with business functions to assess and meet IT needs /p /lilipSupervise external vendors and ensure the quality of outsourced services /p /lilipImplement and maintain IT service management processes based on ITIL /p /lilipTroubleshoot and resolve complex IT issues, providing senior-level support /p /lilipPrepare reports and analysis on IT service performance /p /li /ulh3Your profile /h3ullipKnowledge of ITIL practices and IT service management /p /liliExperience in software development /lilipExperience with monitoring and service management tools (e.g. ServiceNow, JIRA) /p /lilipCompetence in project management and Agile methodologies /p /lilipFamiliarity with IT infrastructures, networks and cybersecurity /p /lilipAcademic background: engineering schools or IT degree /p /lilipFluent Italian and English /p /lilipYou have excellent communication and interpersonal skills and are able to work under pressure in a dynamic environment /p /li /ulh3What we offer /h3ullipAn international community bringing together 110+ different nationalities /p /lilipAn environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities /p /lilipA robust training system with our internal Academy and 250+ available modules /p /lilipA vibrant workplace that frequently gathers for internal events (afterworks, team buildings etc.) /p /lilipStrong commitments to CSR notably through participation in our WeCare Together program /p /lilipRemote policy: Possibility to work remotely 2 days per week /p /li /ulpemAmaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics. /em /p /p #J-18808-Ljbffr