Immerso nel cuore del Chianti Classico, Borgo San Felice Resort è un Relais & Châteaux unico nel suo genere, nato da un intero borgo medievale sapientemente restaurato. La proprietà offre agli ospiti un'esperienza autentica di dolce vita italiana, con piscina, The Botanic Spa, ristoranti gourmet e suggestivi edifici storici.Accanto all'ospitalità, Borgo San Felice è anche tenuta vinicola di eccellenza, con una produzione riconosciuta a livello internazionale: dal Chianti Classico al Brunello di Montalcino fino ai vini di Bolgheri. L'Enoteca e le cantine interne permettono agli ospiti di scoprire il legame profondo tra territorio e viticoltura, attraverso degustazioni e percorsi dedicati.Qui l'arte dell'accoglienza si intreccia con la cultura del vino e della gastronomia: dalla cucina stellata del Ristorante Poggio Rosso ai sapori autentici dell'Osteria Il Grigio, ogni esperienza è arricchita dai vini della tenuta e dall'atmosfera unica del borgo. Borgo San Felice non è solo un resort, ma una destinazione dove lusso, tradizione e innovazione convivono armoniosamente.Located in the heart of Chianti Classico, Borgo San Felice Resort is a Relais & Châteaux property set within a beautifully restored medieval village. The resort offers guests an authentic taste of the Italian dolce vita, with a swimming pool, The Botanic Spa, gourmet restaurants, and historic buildings.Alongside hospitality, Borgo San Felice is also a renowned wine estate, producing internationally acclaimed wines such as Chianti Classico, Brunello di Montalcino, and Bolgheri. Guests can explore the cellars and Enoteca, discovering the deep connection between territory and winemaking through tastings and curated experiences.Here, hospitality blends seamlessly with wine culture and gastronomy: from Michelin-starred dining at Ristorante Poggio Rosso to authentic Tuscan flavors at Osteria Il Grigio, every experience is enhanced by the estate's wines and the unique atmosphere of the village. Borgo San Felice is not just a resort, but a destination where luxury, tradition, and innovation coexist harmoniously.Job DescriptionSpa Operations
Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.Complete Spa and Fitness tour to review standards, procedures, and operational status.Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.Responsible for motivating retail sales and ensure that all sales are recorded accurately.Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP's.Professional treatment room inventory checks.Professional product inventory checks.Accountable for all professional stock in the spa and storeroom.Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.Keeping track of the training hours of the therapists.Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
Inventory
Ensure purchasing requests are submitted once per month or once every three months for all professional products.Ensure the end of the month inventory is completed in SpaSoft.Assist in the evaluation of current products and new product lines for professional and retail use.
Finance
Ensure KPIs are updated at the end of each month.Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.Yearly budget preparation.Monthly statistic reports preparation.Calculate tips, retail commission day by day – appointment by appointment.Oversee monthly incentives for the Spa colleagues.Creates exciting incentive programmes for the team.Ensure all professional invoices are accounted for and paid.Check daily figures to keep on top of spa revenue.
Training
Conduct induction trainings for new therapists within the spa.Signing off the spa monthly training calendar.Refresher training for all therapists to ensure comfort in the treatment descriptions to guests..Review that Standard Operating Procedures (SOP) have been taught and standards are met.Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.Continuous retail training for the entire team.Organise mystery shoppers to help increase and stay consistent in terms of quality standards.Keep your own knowledge in line with the industry.
Customer Focus
Handling guest complaints in regard to treatments and therapists.Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
Administrative Duties
Follow up on maintenance issues within the spa and treatment rooms in local system.Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
New Treatment Development
Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.Responsible for the development of new treatments.Responsible to test and evaluate new product lines.
Sales and Marketing
Liaise with the Communications on journalist bookings.Conducting interviews with journalists when is required.Development of the new Marketing Plan and Event Planner.Develop Spa promotional plan.
Additional Information
Contratto a tempo IndeterminatoCCNL Turismo/AlberghiDisponibilità full-time, 6 giorni su 7Vitto e alloggio in appartamento condiviso (cameradoppia), utenze a carico aziendaleFormazione interna su procedure, gestione e standard Relais & ChâteauxInserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team programPossibilità di trasferte per formazione specificaAccesso agevolato ai servizi dell'hotel secondo policy aziendale
Permanent contractTourism CCNLFull-time availability, 6 days out of 7Board and lodging in a shared apartment (doublerooms), utilities covered by the companyInternal training on procedures, management and Relais & Châteaux standardsIntegration into the Relais & Châteaux HR circuit and participation in the Relais Team programPossibility of travel for specific trainingDiscounted access to hotel services according to company policy
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