Ph3Job Overview /h3 pWe are looking for an enthusiastic and dedicated NOC L1 Controller to join our team and play a critical role in monitoring networks and infrastructure. You’ll ensure the availability of connectivity services. This position is key to maintaining service quality and providing technical assistance to our global customer base, working closely with on‑duty controllers and international teams. /p h3Who You Are /h3 pYou are proactive, customer‑focused, and thrive in a team environment. You have strong communication skills, are fluent in both English and Italian, and are capable of working within a 24/7 operational framework that includes night and weekend shifts. You’re eager to learn, can follow defined procedures, and are ready to support critical connectivity services for customers across the globe. /p h3What You’ll Do /h3 ul liOperate in a rotating 24/7 shift schedule, including nights, weekends, and holidays /li liConfigure remote station access to the Network Operational Database and service setup /li liAssist customers with the setup, activation, and validation of remote terminal equipment /li liMonitor networks and remote terminals, providing support to resolve service disruptions or degradations /li liCommunicate with customers via web, email, and phone to resolve issues effectively and professionally /li liImplement routine procedures to ensure system and service performance /li liEscalate unresolved or undocumented issues to senior on‑duty Controllers /li /ul h3What You’ll Need /h3 ul liHigh school diploma or Degree /li liFluency in English and Italian /li liWillingness to work in a 24/7 shift pattern /li liProactivity and problem‑solving mindset /li liStrong customer service orientation /li liAbility to work effectively in a team /li liFamiliarity with Windows OS and Microsoft Office suite /li /ul h3What We’d Love /h3 ul liKnowledge of telecommunications and IT systems, especially in networking and satellite communications /li /ul h3Where You’ll Work /h3 pCagliari, Italy /p pThis position operates on a rotating 24/7 basis with three shifts per day (8 hours each). /p pThe Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). /p /p #J-18808-Ljbffr