Overview Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. In recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a worldwide organization present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Client Advisor (Rome) We are recruiting Client Advisors in Rome. This is a unique opportunity to join Diesel at a time of strong growth and transformation, becoming part of a team that sets new standards in client experience and style.
Key Responsibilities
Act and think first of the client and their experience, having an in‑depth knowledge of the desires, needs and expectations of clients.
Welcome and assist each client providing an excellent in‑store experience at all times.
Be a master at storytelling and at the art of asking engaging questions.
Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
Be proactively engaged in cross selling with all Departments and maximise sales opportunity in order to achieve individual sales target and KPIs.
Prove Brand and product knowledge.
Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures.
Contribute to a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
Think innovatively about how we can improve and generate new ways, stay up‑to‑date with new fashion trends and competitors.
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance.
Key Requirements
Previous experience in sales roles is a plus; experience in structured fashion, luxury or retail companies is a plus. Passionate about retail, client service and commercial mindset.
Excellent understanding of the luxury sector and product sensitivity.
Strong communication skills. Willingness to evolve in the organization; willingness to relocate is a plus.
Digitally aware and open to new ways of working.
Strong competencies in decision making, strategic thinking, financial acumen, innovation, focus on customer and execution.
What We Offer
A competitive commissions system.
A range of development opportunities in Diesel and OTB group store network in Italy and abroad.
A generous employee discount on Diesel and OTB group brands.
A awesome, young and dynamic team.
️ A highly inclusive working environment.
Lunch vouchers for each working day.
As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognised, and valuable career opportunities are provided to all employees.
For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with an average age of 35 years.
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