Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.
You are responsible for the development, continuous improvement and delivery of a high standard of customer & sales support, together with the team, which cares about our international partners worldwide.
Your Tasks
* Empower and Engage the Customer & Sales Support team (9 people)
* Responsible for delivering excellent services
* Responsible for relationship management with international distribution partners
* Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
* Finalize automation of order to cash operations and activate inside sales team
* Execution, support and implementation of long-term projects
* Ensure transparent and efficient flow of information between external and internal customers
* Identification and lead of continuous improvement projects
* Close collaboration with internal and external stakeholders
Your profile
* Ideally 5-10 years of professional experience in customer service
* Leadership, management skills, enthusiasm and positive thinking
* Hands on mentality, high and tenacious goal- and output-orientation
* Excellent analytical and problem-solving skills
* Strong organizational skills, ability to prioritize and strong attention to detail
* Excellent communication, negotiation as well as networking skills
* Experience in international business environment with the capability of handling different cultures
* Ability to collaborate at all levels of the organization and across other functional areas
* Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
* Language skills: Fluent English is a must, German or Italian nice to have
What we offer
* Exciting role with a wide range of tasks and responsibilities
* Highly motivated team
* Structured onboarding plan that enables our new employees to join the company quickly and successfully
* Fun at work, a friendly, collegial relationship at eye level, as well as the commitment to common goals
* A family-owned, international company that cares about people and planet
* Work location in Bolzano with opportunities for home office
Location: Bozen/Bolzano
Does this sound like you? If so, we look forward to receiving your online application in English.
What awaits you
* International and family owned company
* Professional and Personal development supported by a dedicated platform
* Job-specific, structured and detailed onboarding phase
* Company restaurant with wholesome and healthy cuisine
* Flexible working hours and home office opportunity (if the job allows that)
* And a whole lot of crispy wafers...
Goodness is a choice
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