Ph3Overview /h3pbJoin us on a journey of endless possibilities /b At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. /ppbStrada is a people, payroll, and technology leader simplifying international workforce management. /b Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. /ppLearn more at /ph3The Role /h3pbPayroll Specialist - Delivery Specialist /b /ppResponsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients. /ph3Responsibilities /h3ulliSupport Managers with client engagement ensuring all information is accurate and provided on time /liliProvide support and guidance for all implementations and go lives /liliProvide daily functional support to the teams, to support the successful delivery of payrolls /liliResponsible for the maintenance of the Client Solution workbook /liliResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation /liliEnsure and Sign Off System Maintenance Testing /liliSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purpose /liliResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate /liliWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs /liliResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed /liliSupport Year End /liliAbility to recognize and deal appropriately with sensitive and confidential information /liliProactively identify upsell opportunities /liliSupport Management with the resolution of client escalations, along with lessons learnt /liliUpskill and develop team members through training delivery and coaching to enable them to fulfil their role /liliStrada Security Standards are adhered and followed /liliTime Recording to be completed on time and accurately /liliContribute to team meetings and raise any issues immediately to your Operations Manager /liliBuild good relationships with all lines of businesses where appropriate /liliParticipates in projects and activities as needed and assigned /li /ulh3Our Values /h3ulliAnticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. /liliOwn the Outcome – We take responsibility for delivering excellence and ensuring things get done right. /liliChallenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. /liliEmpower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. /liliCare About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. /li /ulh3Benefits /h3pAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. /ppAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. /ph3Diversity and Inclusion /h3pbOur commitment to Diversity and Inclusion /b Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. /ph3Diversity Policy Statement /h3pStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. /ph3Authorization to work in the Employing Country /h3pTo be considered, you must have current and future work authorization in the country where you\'re applying, without the need for visa sponsorship by Strada. /ppPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. /ppWe offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. /ph3Disclaimer /h3pNothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. /p /p #J-18808-Ljbffr