As the IT Support Team Leader, you’ll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What You’ll Do
* Lead& Coach: Guide and develop ateamofITHelp Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
* GlobalITSupport: Ensure high-qualityITsupport for employees worldwide, coordinating with local and remoteteams.
* Hardware, Software, and Licensing Purchasing: ManageITprocurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
* On-Call &Incident Management: OverseeITsupport, includingon-call shifts, ensuring rapid response and minimal business disruption.
* User Enablement: Develop training materials, knowledge bases, and user-friendlyITresources to empower employees.
* Site Management: HandleIToperations and infrastructure for company sites inIsrael and abroad, ensuring smoothITfunctionality.
* Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
* Collaboration & Strategy: Work closely withIT, security, and businessteams to align support strategies with company objectives.
* Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
* Technology Advocate: Stay ahead of emergingITtrends and tools, ensuring theteamadopts modern solutions that drive efficiency.
REQUIREMENTS
* 2+ years of experience managing anITsupport/help deskteam.
* 3+ years of experience in advanced technical support of Windows and Office 365.
* Experience managing MacOS environments- an advantage
* Basic knowledge of scripting and ability to proveit
* Hands-on experience withITSM tools, ticketing systems, and automation platforms.
* Strong problem-solving skills with a focus on efficiency and process improvement.
* Exceptional communication skills—able to explain tech in a way that makes sense to everyone.
* A service-oriented mindset—going beyond issue resolution to ensure long-term improvements.
* Up-to-date withITtrends, tools, and best practices.
* Ability to balance hands-on support with strategic planning and innovation.
* Experience in globalITsupport, including remote employee management across multiple time zones.
* English – High level – You can express yourself verbally by speaking and writing (a must).
* Availability for Travel
ABOUT WEBBING
Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.
As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.
WHAT WE OFFER
Why you will love this job:
* You will be working in a dynamic, diverse environment
* Working with multiple stakeholders of different roles and domains
* Working with a team of highly collaborative software engineers and QA engineers
* Work life balance
* Parking
* Unlimited data plan for traveling
* Discount memberships
* Growth opportunities
* Global company- working and collaborating with amazing people around the world
* Fun working environment & company activities
* And of course, air hockey and ping-pong tournaments!
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