ITALY WITH CLASS is a DMC focused on luxury travels. What will your daily responsibilities be? - Corresponding with agents and clients in the management of bookings. - Responding to specific requests and tailoring tours and itineraries accordingly. - Liaising with guides, drivers, and other personnel in the organization of tours and services. - Leading the response to any major disruption including creating alternative itineraries, defining alternative options for clients. - Data entry (loading availability and updating product and making changes to our in-house booking platform). - Monitoring product competitiveness in the marketplace. - Fluency in English and Italian. Another language would be advantageous. - AT LEAST 5 YEARS prior experience in bookings and destination management - Strong working knowledge of the Microsoft / Google Drive suite - Experience of booking platforms (training will be provided upon commencement). - Strong listening, relationship building, communication (both spoken and written), and presentation skills. - Strong analytical and negotiating skills. - Self-motivation and the ability to work both independently and as part of a team. - Well-organized with good time management skills. - Positive “can do” attitude with a passion for LUXURY travel and tourism. Experience: - either bookings management or tourism: 3 years (required) Language: - English (required) - Italian (preferred)