LiDescription /liliAbout Us /lipThe payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest and most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay, and digital disruptors like Square, Stripe, and Adyen all invest millions to grow the payments market. /ppPlanet is a technology company transforming payments by prioritizing customer experience. We help our clients deliver better experiences for guests, shoppers, and consumers worldwide. Operating in a continuously evolving and expanding market, we partner with prestigious brands across Retail and Hospitality, along with a global network of Financial Services partners. /ppTo meet consumer demands, payments must be simple, safe, and invisible. Achieving this requires fully embedding payments into the software and networks that run businesses. By integrating networks, software, and payment technology, Planet is creating a connected commerce world that makes payments seamless and enjoyable. /ppWe’re growing organically and with strong private equity backing from Advent International and Eurazeo, providing us with the financial capital and expertise to expand our capabilities and reach through acquisitions. /pulliFunction Overview /lipAs part of Global Operations, you’ll work with a diverse team of talented, customer-centric professionals worldwide. We’re building a world-class operation and empowering you to make a difference, enhancing our service quality for customers with an easy, connected, and flawless experience. /ppOpportunities are available across customer-facing, technical, and administrative roles, including customer service, onboarding, Tax Free, training, and more within Global Operations. You’ll have unparalleled prospects for growth, learning, and career development. /ppWe’re growing rapidly and seek ambitious individuals eager to join the connected commerce revolution. /p /ulliRole Overview /liliYou will provide refund services and first-level support during refund processes, ensuring consistent and professional service aligned with policies and procedures. /liliWhat you will do /lipb1. Provide full and high-quality support to tourists during refund transactions, tailored to specific requirements and cases. /b /pliSupport tourists throughout the refund process, collaborating with Customs authorities. /liliMaintain a high level of customer experience as a key part of the customer journey. /liliCommunicate with the main office and other departments regarding daily operations. /liliPerform any general administrative tasks assigned by the refund manager. /liliWho you are /lili3-5 years of experience in a similar role within the finance industry. /liliExperience in cash handling and relevant procedures. /liliAbility to work in customer-facing roles. /liliExcellent communication and interpersonal skills. /liliReliable, a team player, and proactive. /liliFluent in written and spoken English. /liliChinese and Russian language skills are highly welcomed. /liliWhy Planet /lipPlanet is an equal opportunity employer that values diversity. Employment decisions are based on qualifications, merit, and business needs. /ppJoin us to grow your career in the most exciting, fast-paced technology market, with a business dedicated to delivering feel-good connected commerce. /ppbLI-YV1 /b /pliAbout Planet /li #J-18808-Ljbffr