Role Purpose: The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations. Key responsibilities: - Manage incidental events providing detailed information about customers impacts on mobile and fixed network. - Create report on incident and planned events by collecting information from several internal and external team. - Update existing operation procedure and create new ones to respect business requirement or request from Auditor. - Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder. - Monitor the main kpis on the network. - Manage performance of 1st line DNOC. - Support and propose new idea of automation in network operation area to speed up analysis on customers impacts Core competencies, knowledge and experience: - Strong ability in Project Management and Activity Governance. - Strong ability in problem solving. - Good knowledge of Network Operation processes and architecture of fixed and mobile network. - Ability to interact with different Vodafone teams, organizing and leading meetings with them. - Ability to manage software development and propose new solution - Ability to build detailed and clear reports and present them to the Management. - Ability to manage multiple projects and changing priorities. Must have technical / professional qualifications: - University degree or higher education - Proactivity and capacity to manage own activities independently. - Ability to collaborate in virtual and international teams - Strong communication, negotiation, presentation skills - Fluent in English with ability to communicate at all levels.