Join to apply for the Client Advisor - Milano San Babila role at Diesel
Diesel has long been a pioneer in denim and casual fashion, known for moving ahead of trends. While retaining its DNA, Diesel has evolved into premium casual wear, offering an alternative to luxury brands. Diesel operates worldwide, with over 80 countries and 5,000 points of sale, including more than 400 company-owned stores.
We are currently looking for Full-Time Client Advisors to join our Diesel Flagship Store in Milano San Babila.
You
* Are an authentic, passionate, trusted client advisor: an intuitive sales associate with a passion for style.
* Are a powerful communicator, handling clients with care and empathy, always putting the client first.
* Are courageous with ideas, innovative, eager to grow and learn.
Key Responsibilities
* Prioritize the client experience, understanding their needs and expectations.
* Welcome and assist each client, providing an excellent in-store experience.
* Master storytelling and engaging questioning techniques.
* Create long-term, authentic relationships with clients, making them feel valued.
* Handle customer complaints effectively, liaising with management when necessary.
* Demonstrate leadership on the sales floor, driving sales results and team objectives.
* Engage in cross-selling across departments to maximize sales and meet KPIs.
* Show strong brand and product knowledge.
* Maintain high standards of shop floor presentation and visual merchandising, complying with company guidelines.
* Ensure security measures are followed to prevent thefts, including tagging merchandise.
* Stay updated on fashion trends and competitors, thinking creatively about improvements.
* Develop and nurture meaningful client relationships through personal connections and CRM initiatives.
Key Requirements
* Previous sales experience is a plus; experience in luxury fashion retail is advantageous.
* Passion for retail, client service, and a commercial mindset.
* Strong understanding of the luxury sector and product sensitivity.
* Excellent communication skills; willingness to evolve within the organization; relocation willingness is a plus.
* Digitally aware and open to new working methods.
* Strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Customer Focus, and Execution.
What We Offer
* Competitive commissions system.
* Development opportunities within Diesel and the OTB group, locally and internationally.
* Generous employee discounts on Diesel and OTB brands.
* A dynamic, youthful team environment.
* Inclusive workplace culture.
* Lunch vouchers daily.
As part of the OTB Group, we promote a proactive environment where achievements are recognized, and career growth is supported. We value diversity, with employees from 60+ nationalities, over 60% women, and an average age of 35.
#J-18808-Ljbffr