Overview
This is a contractual role. At Amazon we believe that every day is still day one. We are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best‑in‑class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Pay Specialist is responsible for reviewing DLS pay accuracy and timeliness. This role will work closely with global teams in the US, Costa Rica, and India, partnering with DLS Case Managers, MHLS, payroll, and the Global Employee Receivable Management (GERM) teams to resolve employee leave or accommodation pay concerns. The ideal candidate is analytical by nature and is able to dive into the details to determine issues and underlying root causes.
Roles and Responsibilities
* Acts as back‑up for payroll processing by using multiple software systems to ensure accurate and timely processing of payroll.
* Performing tops ups, pay review escalation emails and other pay‑related audits for employees who are on leaves of absence.
* Adhere to defined processes and ensure delivery in accordance with set quality standards.
* Achieve the Service Level Agreements (SLAs).
* Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers, and HR while maintaining employee confidentiality.
* Maintain system records to ensure accurate and timely information/documentation.
* Take ownership for query resolution and performance metrics.
* Highlight opportunity areas to domain and process owners to simplify the process.
* Perform activities to ensure compliance with standard work and company policy.
* Detail‑oriented with ability to analyze, solve, organize and manage multiple priorities.
* Math ability, finance or payroll experience, high critical thinking while maintaining accuracy and payroll deadlines.
* Desire to learn more about leave and accommodation laws, policies and processes.
Key Competencies
* Proven ability to think strategically and execute methodically.
* Ability to apply critical thinking and identify issues for problem solving.
* Proven communication and organizational skills.
* Demonstrated follow‑up skills in a fast‑paced environment.
* History of teamwork and willingness to roll up one’s sleeves to get the job done.
* Experience in providing guidance on leave of absence, human resources, benefits, or complex payroll related employee matters.
* Escalates complex issues and cases.
* Ability to effectively use technology systems required for the job.
* Ability to build strong relationships and influence others while working in a cross‑functional environment.
* Time management and ownership of deliverables.
* Decision‑making skills.
Basic Qualifications
* 1+ years of Microsoft Office products and applications experience.
* 2+ years of experience in customer service, human resource management, case management, or leave & disability management role.
Preferred Qualifications
* 2+ years of human resources functions experience.
* Knowledge of HRIS or applicant tracking systems is preferred.
* Experience with payroll systems, HRIS.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr