P1 day ago Be among the first 25 applicants /ppstrongWho We Arebr/strongThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with the client. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle. /ppstrongWho We Arebr/strongThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with the client. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.brstrongWhat You'll Be Doingbr/strongulliSupports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services /liliInitiates digital service kick off for customers /liliEnsures periodic service reviews to track the service quality across a range of customers /liliContributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrates the overall service/project delivery according to planned scope, budget, and milestones /liliSupports in de-escalations of critical customer situations /liliSupports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable /liliExecutes technical feasibility studies / solution reviews (if applicable) /liliContributes to customer release and maintenance activities /liliSupports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement /liliExecutes and supports problem management and continuous improvement /liliSupport customer satisfaction surveys /liliReviews SLA service credit cases /liliSupports commercial change requests /liliContributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success /liliSupports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime /liliStructured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration /liliSystematic and faster onboarding of associates: mandatory trainings documentation /liliAssess the current skill level and plan for competency uplift: report to be shared on a quarterly basis /liliEnable continuous delta KTs on new topics and refresher sessionsbrbr/li /ulstrongWhat You'll Bring Alongbr/strongulliMinimum 3-5 years of experience as SAP Technical Consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.) /liliBachelor’s degree in engineering/ or similar field of study is required /liliExcellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making /liliStrong knowledge of IT Service Management, SAP Basis and SAP Application /liliHands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers /liliGood understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus /liliKnowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus /liliCloud architecture and IT technical infrastructure know-how /liliTechnical and application expertise for different cloud solutions (min. HEC S/4HANA) /liliUnderstanding of escalation handling and procedures /liliExperience in working with cross-cultural and cross-functional teams or individuals /liliProficiency in English (Written and verbal), additional (German or/and Dutch) languages are a plusbrbr/li /ulstrongWhat’s In It For Youbr/strongulliNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor /liliPick your working style: choose from Remote, Hybrid or Office work opportunities /liliEarly bird or night owl? Our projects have different working hours to suit your needs /liliNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms /liliWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you /liliA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School /liliMake the most of our epic parties or themed events – they’re lovingly designed for our people and their familiesbrbr/li /ulYour unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.br/ph3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Contract /li /ulh3Job function /h3ullih3Job function /h3Management and Manufacturing /lilih3Industries /h3IT Services and IT Consulting /li /ulpReferrals increase your chances of interviewing at NTT DATA Europe Latam by 2x /ppGet notified about new Customer Engagement Manager jobs in strongRo, Emilia-Romagna, Italy /strong. /ph3Customer Experience Manager - Cooling Business /h3pFerrara, Emilia-Romagna, Italy 2 weeks ago /ph3ACCOUNT MANAGER SETTORE ENERGIE RINNOVABILI /h3pWe’re unlocking community knowledge in a new way. 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